​At WORxK Solutions, LLC, we are committed to maintaining the highest standards of professionalism, quality, and integrity in all aspects of our services. Our policies and procedures are designed to ensure transparency, fairness, and compliance with best practices. They guide our interactions with clients, learners, and partners, supporting our mission to provide exceptional career development and resilience training through seminars, conferences, workshops, and themed events.

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Our policies are reviewed and updated twice a year to ensure they remain relevant, effective, and aligned with industry standards.

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I. APPEALS POLICY

Purpose:
To provide a structured process for learners and clients to challenge decisions related to assessments, adjustments, or investigations.

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Scope:
This policy applies to all learners, clients, and stakeholders participating in WORxK Solutions’ programs or services.

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Policy Details:

• Appeals must be submitted in writing within 14 days of the decision.

• WORxK Solutions will acknowledge receipt within 3 business days.

• An independent review panel will assess the appeal, consisting of at least two impartial reviewers.

• A final decision will be communicated within 10 business days of the review.

• All appeal outcomes are final and documented for record-keeping.

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Responsibilities:

• Clients/Learners: Submit all relevant evidence with the appeal.

• WORxK Solutions: Ensure a fair, unbiased, and timely review process.

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II. COMPLAINTS POLICY

Purpose:
To provide a transparent and fair process for handling formal complaints.

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Policy Details:

• Complaints must be submitted in writing within 30 days of the incident.

• Acknowledgment of receipt will be provided within 2 business days.

• Complaints will be investigated by a designated officer and resolved within 10 business days.

• If the complainant is dissatisfied, they may request a secondary review within 7 days of receiving the resolution.

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Resolution Process:

1. Attempt informal resolution first.

2. Conduct formal investigation if necessary.

3. Communicate final resolution and corrective actions.

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III. COURSE CONTENT REVIEW POLICY

Purpose:
To maintain the quality, relevance, and accuracy of training materials and resources.

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Policy Details:

• All course content will be reviewed annually or after major industry updates.

• Participant feedback and evaluation data will inform content updates.

• A designated quality assurance team will oversee the review process.

• Documentation of all updates will be maintained for transparency.

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IV. DATA PROTECTION POLICY

Purpose:
To protect personal data in compliance with applicable laws (e.g., GDPR, CCPA).

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Policy Details:

• Personal data will be collected, stored, and processed securely.

• Data will only be used for specified purposes with client consent.

• Clients have the right to access, update, or delete their personal data.

• Data breaches will be reported to the appropriate authorities within 72 hours of discovery.

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Responsibilities:

• WORxK Solutions: Implement secure systems and protocols.

• Clients: Provide accurate and up-to-date information.

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V. EQUAL OPPORTUNITY CHARTER

Purpose:
To promote equality and diversity across all services and interactions.

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Policy Details:

• WORxK Solutions does not tolerate discrimination of any kind.

• We provide accommodations to ensure accessibility for all clients and learners.

• All staff and trainers receive regular training on diversity and inclusion best practices.

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VI. MALPRACTICE POLICY

Purpose:
To address and resolve activities that undermine the integrity of assessments or certifications.

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Policy Details:

• Reports of malpractice must be submitted in writing.

• Investigations will be initiated within 5 business days of a report.

• Proven cases of malpractice may result in disciplinary actions, including withdrawal of certifications.

• All investigations and outcomes will be documented for audit purposes.

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VII. REASONABLE ADJUSTMENT POLICY

Purpose:
To ensure equal opportunities for clients with disabilities or health conditions.

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Policy Details:

• Requests for reasonable adjustments must be made at least 14 days in advance of participation.

• Examples include extended time, alternative formats, or modified environments.

• Confidentiality will be maintained throughout the process.

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VIII. SAFEGUARDING LEARNERS POLICY

Purpose:
To protect young people and vulnerable adults participating in our programs.

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Policy Details:

• All staff working with vulnerable groups will undergo background checks.

• Safeguarding concerns will be acted upon immediately.

• A designated safeguarding officer will oversee compliance and training.

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IX. EVALUATION FORM POLICY

Purpose:
To gather feedback for continuous improvement of training sessions and services.

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Policy Details:

• Evaluation forms will be provided at the conclusion of each session.

• Participants’ feedback will be reviewed monthly to identify trends and improvement areas.

• Anonymity is respected unless the participant chooses otherwise.

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X. REFLECTIVE PRACTICE POLICY

Purpose:
To encourage self-assessment and personal growth among learners.

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Policy Details:

• Reflective forms include prompts for identifying strengths, weaknesses, and action plans.

• Trainers may review forms to provide additional guidance or resources.

• Reflection is encouraged as part of ongoing professional development.

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XI. PUBLIC LIABILITY INSURANCE POLICY

Purpose:
To provide financial coverage for incidents involving third-party injuries or property damage.

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Policy Details:

• WORxK Solutions maintains active Public Liability Insurance with a minimum of 3 months’ validity.

• Coverage details are available upon request.

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XII. RESPONSIBLE MARKETING PROCEDURE

Purpose:
To ensure all marketing activities are ethical, transparent, and reflective of WORxK Solutions’ values.

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Policy Details:

• Marketing materials will be reviewed quarterly for compliance and accuracy.

• Promotions will represent inclusivity and diversity.

• Feedback on marketing practices is welcomed to ensure continuous improvement.

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XIII. REFUND POLICY

Purpose:
To establish clear guidelines for refunds while ensuring transparency.

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Policy Details:

• All sales are final, and refunds are not provided unless specified in the product’s individual terms.

• Each product or service has specific refund instructions detailed in its description.

• Requests for exceptions must be submitted in writing and will be reviewed on a case-by-case basis.

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POLICY REVIEW PROCESS

All WORxK Solutions policies are reviewed biannually to ensure compliance with legal and industry standards. The review process includes:

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• Gathering feedback from stakeholders.

• Evaluating the effectiveness of each policy.

• Implementing necessary updates to address emerging trends or challenges.

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For questions or feedback regarding our policies, please contact ktaylor@worxk.com.